Yeah, no kidding. I was pretty darn ticked. Most think that physicians are supposed to be flawless and not ever make any mistakes. They are supposed to have the patience of a saint at all times of their life. They are wanting to stop everything they are doing when they get a page to deal with a patient’s complaint.
I hate to break it to you guys, but this is fairy tale land, not reality. Physicians are human just like everyone else. We get frustrated. We get mad. We get tired. Our pet’s heads fall off. (ok, just seeing if you were paying attention).
But seriously, we are HUMAN! So this leads me into the title of this post.
I am in clinic this afternoon, and it has been a really long day. For starters, I had to send a patient to the ER for likely surgery this afternoon. Yeah, this was from clinic. You know, the place you go for your runny noses and nagging coughs. It isn’t an urgent care or mini hospital. But yes, people do get sick, and you have to know what to do with them. I digress.
Then, I get back pain after back pain. Again, just another days work. But then, I am done. I have seen my last patient, and I go back to my office to finish typing my notes. So I am sitting there, typing away when I hit the refresh button on my screen.
As I peer straight ahead, the anger starts to fill inside me. I see that they stuck a last minute patient into my clinic. I had two open spots, and they weren’t filling. I thought I was in the clear.
Literally within the last minute that it could happen, they checked in a new patient.
Now if you don’t know me and you are reading this….you probably think that I’m a huge ass. But that’s not the point here. I love taking care of patients, no matter what the issue. But when you have a plan, as in how your day will go, or when you have a million other things to do…and something messes that plan up…it can make you angry.
However, I quickly let the anger go, and I was glad to help out my last guy with his back pain.
We are all human. We all have emotions. It’s how we handle ourselves in response to those emotions that makes us great.
In closing, don’t actually punch somebody in the face. Get passed that feeling. Be great. Be a leader.
Until next time…
Dr. Timothy Lawler
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